Delivery Information

Room Fragrances


Please note that a delivery charge will be added to your order value where appropriate. Room Fragrances shall receive such delivery charge on behalf of TWC Delivery Company in relation to the delivery of the goods within the EU (other than the UK). Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. Neither Room Fragrances nor TWC Delivery Company can accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

EU Deliveries (other than the UK)

Deliveries to EU countries outside the UK will be subject to the following terms and conditions.

Room Fragrances can arrange delivery to EU countries through its retained delivery service provider, TWC Delivery Company.

By accepting these terms and conditions and requesting delivery within the EU (other than the UK) you are making an offer to TWC Delivery Company Limited (with Room Fragrances acting as agent) for TWC Delivery Company to deliver the goods detailed in your order upon the terms and charge described in your order. Ownership, title and risk of the goods will pass to you when the goods are placed at your (or TWC Delivery Company’s) disposal at our UK premises. Prices are inclusive of UK VAT at the applicable rate.

Gift Card and E-gift card(“Gift Tender Terms”)

Room Fragrances gift cards and E-gift cards (“Gift Tender”) can be used or redeemed in euro on our website only. To find out more about our gifts cards and e-gift cards, please visit our website.


We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.


We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.


You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. This includes the delivery fees of the TWC Delivery Company (for non UK EU deliveries), for which we will refund the equivalent amount charged by them for delivery. You will then need to return the item(s) either to one of our stores (except concessions in department stores) or by post. Parcels returned by post are returned at your own cost. For more information on how to change or cancel your order before dispatch, please see further the Placing an Order page. Please see further the Returns page for information on how to cancel your order after receipt of your products.


We will endeavour to wrap your item as requested. Some items are too large and we will not be able to gift wrap them. Where you have asked us to use only one box or bag we will endeavour to do so, however, if the items will not fit and we have to use more than one, you will be charged for each box/bag used.


We have extended our returns policy for Christmas. Returns or exchanges for purchases made between 1st November and 24th December 2020 will be accepted until 31st January 2021 when you are returning to one of our stores or by post.

Outlet stores will accept exchanges only. Concessions are not included and will follow the policy of their host store.

If you are not entirely happy with the goods that you have chosen you may return them to us with 30 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or misdescribed products.

If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information page or any specific care instructions provided with your purchase. Return of an item is at your own cost unless the item is faulty. For further details please visit our Returns page.


Whether exercising your legal right to cancel or returning a product under our returns policy, certain items cannot be returned, for example, for hygiene reasons. For further details please visit our Returns page.

Please provide proof of purchase when returning an item to one of our stores. If you are unable to provide proof of purchase at our store, an exchange or gift card to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.

Please enclose your completed returns form on the reverse of your delivery note.

Please note that our stores are unable to accept returned goods that have been purchased via PayPal. Please post your items back to our returns department.